Description

• Responsible for being the first line of contact for customers, vendors, and people reaching out regarding our services

• This position is the front facing interaction that will help navigate call ins and emails to the correct team and promptly log interactions, driving a quick customer response time

• The CSR is someone who can listen, record, and respond quickly and professionally, but also personally so our customers know they being taken care of like family

• This position is based at our Operations Center in Valdese, NC and will be onsite Monday - Friday. 

Preferred Skills:

• Great public speaking skills

• Ability to think and react quickly and calmly

• Communicates clearly expectations to customers and internal team

• Team player with all who work at Foothills

• Speak multiple languages

Required Skills:

• Ability to learn and work with internal CSR Apps

• Ability to type clear and legible responses to internal personnel and customers

• Able to work in high call rate environment