Description

• Responsible for completing fiber installs including but not limited to drop install at tap

  point and on the side of premise and fiber install inside home

• Responsible for activating necessary electronic equipment and understanding basic

• ONT/Router troubleshooting procedures

• Responsible for quickly redirecting efforts on installs to troubleshooting customer complaints and issues throughout the day, driving customer satisfaction through quick response times

Preferred Skills:

• Great public speaking skills when working with customers

• Background in fiber install and troubleshooting

• Knowledge of Tier 1/2 support, OTS testing, OTDR testing, OLT provisioning, and Router setup

• Willing to climb ladders, lift more than 50lbs, and work in confined spaces while completing home installs

• Speak multiple languages

Required Skills:

• Ability to read and navigate installation procedures on company network device

• Clean driving record and pass background check